Accessibility, predictability, legitimacy and workers’ complaint experiences in the Electronics Sector

In a research into grievance mechanisms in the electronics industry, SOMO found that very few workers have trust in the grievance mechanisms available in their company. Most workers do not know how complaints are handled, and have limited knowledge about the different complaint channels. The high level of mistrust and the low percentage of satisfactory resolved complaints demonstrates an overall poor performance regarding the implementation of grievance mechanisms.

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publication cover - Using Grievance Mechanisms
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