Each grievance mechanism has specific rules and procedures specifying how and where complaints can be submitted. It is important to follow these procedures, and to file the complaint at the appropriate office in order to prevent it from being dismissed on procedural grounds.
10 steps to filing a complaint
Depending on each mechanism’s implementation procedures, there may be one office or body dealing with all complaints, or there may be multiple offices, such as the National Contact Points (NCPs) for the OECD Guidelines. Each NCP deals with issues occurring in their country, or issues raised in connection to the worldwide activities and business relationships of enterprises domiciled in the NCP’s home country.
The process of filing a complaint with some mechanisms can be demanding and complicated while others can be relatively easy and straightforward. SOMO has extensive experience in helping groups to prepare complaints and can help you to choose the most appropriate grievance mechanism, and help you to identify and understand the relevant social and environmental standards and principles that may apply.